Insurance Brokers Code Of Practice
Prepared by: NeedCover Pty Ltd
Our commitment to the insurance brokers code of practice
NeedCover Pty Ltd and its Authorised Representatives are proud subscribers to the Insurance Brokers Code of Practice issued by the National Insurance Brokers Association (NIBA).
The Code sets out the standards of professional practice and conduct expected of insurance brokers when dealing with clients.
By subscribing to the Code, we are committed to providing high standards of service, transparency and professionalism in the delivery of our insurance broking services.
What the code means for you
The Insurance Brokers Code of Practice outlines the standards you can expect from your broker.
These include commitments to:
- act with honesty, integrity and professionalism
- provide services with due skill, care and diligence
- clearly explain our services and remuneration
- keep you informed throughout the insurance process
- assist you with claims and insurer communications
- handle complaints in a fair and timely manner
- protect the confidentiality of your personal information
The Code aims to promote trust and confidence in the insurance broking profession.
Our service commitment
When you engage NeedCover Pty Ltd or one of our Authorised Representatives, you can expect that we will:
- identify and understand your insurance needs
- provide advice that is appropriate to your circumstances
- clearly explain the insurance products we recommend
- disclose how we are remunerated
- support you throughout the life of your policy
- assist you with the claims process where required
Complaints process
If you have a concern about the service you have received, we encourage you to contact us so we can attempt to resolve the matter.
You may lodge a complaint by contacting:
NeedCover Pty Ltd
ATT: Complaints Officer
Complaints@needcover.com.au
We will acknowledge your complaint and attempt to resolve it in a timely and fair manner.
If your complaint is not resolved to your satisfaction, you may refer the matter to the Code Governance Committee or the Australian Financial Complaints Authority (AFCA).
Further information
You can obtain a copy of the Insurance Brokers Code of Practice by contacting us or by visiting the NIBA website:
Important information
This document provides a summary of the Insurance Brokers Code of Practice.
The full Code outlines detailed standards and obligations that subscribing brokers must follow when providing insurance broking services.